Refund policy

Due to the custom nature of our products, all sales are considered final.

General Terms

• No returns or refunds are accepted.
• Shipping costs are non-refundable.
• By completing your purchase, you acknowledge and agree that all orders are final sale.
• Any issues related to functionality are handled exclusively through the 30-day limited warranty, not through returns or refunds.

For warranty-related questions, contact dksgameemporium@gmail.com

Cancellations

• Orders may be canceled within 24 hours of purchase.
• After 24 hours, orders are locked in and cannot be canceled.
• This applies especially to made-to-order items, as production and sourcing begin promptly.

Cancellation requests must be submitted via email to dksgameemporium@gmail.com.

 

Warranty & Repairs (30-Day Limited Warranty)

DK’s Game Emporium, LLC provides a 30-day limited warranty on consoles built or modified by us.

What Is Covered

Manufacturing defects

• Issues related to DK’s Game Emporium, LLC workmanship
• Functional failures not caused by misuse

What Is Not Covered

• Physical or cosmetic damage
• Liquid or water damage
• Improper use, neglect, or abuse
• Unauthorized repairs or modifications
• Damage caused by modifications not performed by DK’s Game Emporium, LLC

Shipping for Warranty Service

• Customers are responsible for shipping costs to DK’s Game Emporium, LLC.
• Return shipping back to the customer is also the customer’s responsibility.
• Optional insured shipping may be requested by emailing dksgameemporium@gmail.com.

Warranty claims must be submitted within 30 days of confirmed delivery.